File A Claim

STEP ONE – If you’ve experienced a claim, it is important to secure your property and reduce your possibility of further loss. Examples: if damage to dwelling, board up or cover area. If water accumulation, call a qualified carpet cleaner or emergency water restoration company to come out and immediately start removing it and drying the area. If damage to your vehicle and its not drivable, have it towed to your residence or a repair shop of your choice. In many cases, expenses you incur to temporarily secure your property may be reimbursed.

STEP TWO – Determine who your insurance carrier is from the list below and contact the 24 Hour Claims number. These carriers prefer to be contacted directly when reporting a claim (have your policy number ready if possible):

NOTE – If the claim involves damage to your dwelling, commercial building or other structure and it requires immediate attention, please contact an emergency repair or water resolution contractor of your choice. Many of these companies have 24 hour/365 service. Contractors utilized by our customers in the past include:

Premier Restoration of NC (336) 838-4357
Carolina Carpet Care (336) 957-1882
Service Team of Professionals (336) 667-9284
Dolbier Carpet Cleaning & Restoration (828) 297-4748
SERVPRO of Alexander & Caldwell Counties (828) 396-1070
SERVPRO of Davie & Yadkin Counties (336) 677-1415
Spangler Restoration (828) 297-3000

STEP THREE– After You Report the Claim

Depending on the situation, you may be asked to make a list of damaged or stolen property. Sometimes some substantiation of the value of the items may be necessary. The insurance carrier wants to provide you the best service possible during a difficult time. Be confident that if you work with your adjuster to complete the claim you’ll be treated fairly and professionally. Please be informed that in the event of a larger scale occurrence like a storm that causes numerous claims in the area, response times will suffer. In the rare occurrence that you believe that you are not receiving prompt and/or fair service, please contact us, your Independent Agent, to aid in the process.

By reporting your loss directly to the insurance company, they can begin to handle all aspects of your claim and get you the help you need when it matters most.

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August 18th, 2017 by Deal Insurance